Privacy Policy

1. Introduction

GroBnk Limited ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy applies to all users of our platform, including those who join our waitlist, form GroGroups, or use our collective property ownership services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Identity Information: Full name, date of birth, nationality
• Contact Information: Email address, phone number, postal address
• Financial Information: Income details, employment status, credit history, bank account information
• Identification Documents: Passport, driving licence, utility bills for verification
• Property Preferences: Location preferences, budget, investment goals

2.2 Technical Information

• IP address and browser type
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies
• Login information and session data

2.3 Communication Data

• Messages sent through our platform
• Customer support interactions
• Survey responses and feedback
• Marketing preferences

3. How We Use Your Information

3.1 Service Provision

• Creating and managing your account
• Facilitating GroGroup formation and management
• Processing property transactions and investments
• Providing customer support and assistance
• Sending service-related communications

3.2 Legal and Regulatory Compliance

• Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Identity verification and fraud prevention
• Compliance with financial services regulations
• Tax reporting and record keeping
• Responding to legal requests and court orders

3.3 Business Operations

• Improving our services and user experience
• Conducting market research and analytics
• Risk assessment and management
• Marketing and promotional activities (with consent)
• Business development and partnerships

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

5. How We Share Your Information

5.1 Within GroGroups

When you join a GroGroup, certain information (name, contribution amount, contact details) may be shared with other group members to facilitate collective ownership and communication.

5.2 Service Providers

We may share your information with trusted third parties who help us operate our business:

• Payment processors and banking partners
• Identity verification and credit checking services
• Legal and professional advisors
• IT service providers and cloud hosting
• Customer support and communication platforms

5.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Respond to requests from regulatory authorities
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

6. Data Security

We implement robust security measures to protect your personal information:

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

8. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Protect against fraud and abuse

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. These include:

You can manage your cookie preferences through your browser settings or our cookie consent banner.

10. International Data Transfers

We primarily process data within the UK and EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK Information Commissioner's Office
• Standard Contractual Clauses approved by UK authorities
• Binding Corporate Rules for multinational organizations
• Certification schemes and codes of conduct

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: